DBS launches a new customer webchat service

✔︎ Fact Checked by TDPel News Desk

By Pelumi Emmanuel

Published: April 25, 2022 | 4:49 PM GMT

Today, Monday 25 April 2022, the Disclosure and Barring Service (DBS) has launched a new webchat service.

The webchat service provides a way for customers to get answers to general questions in real time from customer service staff, without having to call the customer contact centre.

The service will operate Monday to Friday, 10am to 4pm, and is available to answer general customer questions, to anyone completing a task such as applying for a DBS check, making a barring referral, or logging into the Update Service.

For answers to specific queries such as the progress of a DBS check, a barring referral dispute, or complaint, customers should contact the customer service team on 03000 200 190 or customerservices@dbs.gov.uk.

Following the launch of this new webchat service, we will continue to use customer feedback to enhance and improve this service in the future. Customers will be able to provide feedback about the new webchat service by completing a survey.

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About Pelumi Emmanuel

Pelumi Emmanuel is an accomplished writer and journalist with over 15 years of experience in the industry. He is a passionate and dedicated professional who is committed to producing high-quality content that informs, engages, and entertains readers. Pelumi’s love for reading and writing is evident in his work, which has been read worldwide and has garnered him a loyal following. His journalistic expertise is matched only by his natural talent for storytelling, making his articles both informative and engaging. He lives in California, USA.