If you’ve tried to make a payment or check your balance with NatWest this morning, you’re definitely not alone in running into trouble.
Many customers across the UK found themselves locked out of the bank’s online services due to technical glitches that started just after 9am.
This unexpected outage caused a flood of complaints, with thousands venting their frustration online.
Thousands Report Issues Early This Morning
According to DownDetector, a website that tracks service outages, more than 3,000 NatWest customers reported problems by 10am.
The complaints started rolling in just before 9am and quickly surged.
NatWest confirmed that the issue began at exactly 9:13am, affecting many people trying to access their accounts through the mobile app and online banking platforms.
Customers Take to Social Media to Vent
Social media, especially X (formerly Twitter), became the main outlet for customers to share their disappointment.
One user pointed out how the NatWest status page claimed “service working normally” even though their app wouldn’t connect.
Others were annoyed by having to check if the problem was on their end when it clearly wasn’t.
Many highlighted how frustrating it is to be locked out of accounts, especially during tough times like the current cost of living crisis.
Some even said they were seriously considering switching banks because of repeated outages and poor service.
One particularly stressed customer mentioned missing an urgent medical appointment because they couldn’t access their account due to the app failure.
NatWest Responds and Reassures Customers
In response to the growing backlash, a NatWest spokesperson acknowledged the problem and apologized for the inconvenience.
They assured customers that the team was working quickly to fix the issue.
The bank’s mobile app itself showed an error message telling users to close and reopen the app to try again.
NatWest has around 19 million customers, so outages like this impact a huge number of people.
The spokesperson also reminded customers that while the mobile app was down, online and telephone banking services were still available.
Visiting a local branch was another option for urgent transactions.
How to Stay Updated on NatWest Service Status
If you want to keep an eye on the situation, NatWest’s service status page is regularly updated with the latest info on mobile banking, online banking, and card transactions.
It’s a good place to check for any announcements about the outage or planned maintenance.
The bank also posts updates on its social media channels to keep customers informed as they work on resolving the problem.
What to Do if You Need Help During the Outage
For anyone struggling with NatWest services right now, there are still options available.
You can visit your nearest branch, call customer support, fill out an online complaint form, or chat with the bank’s virtual assistant.
While these outages can be a major hassle, the bank’s teams are usually quick to get things back up and running, so hopefully, normal service will be restored soon