It looks like Netflix hit a major snag on Thursday, leaving millions of users frustrated.

Many people experienced issues logging into the service, with error codes popping up as they tried to sign in.

The problems began around 2 PM ET, and the streaming giant quickly became the subject of widespread complaints on platforms like Downdetector.

Trouble in Major Cities

The outage seemed to affect several major cities, including Boston, New York, Chicago, Dallas, and Los Angeles—where Netflix’s headquarters is located.

Reports flooded in from users experiencing the same frustrating issue: the service simply wouldn’t load.

One user shared their experience on Downdetector, revealing they had contacted Netflix’s support team, who confirmed the issue was being worked on.

Personal Accounts of the Issue

One person, based in Washington State, shared a detailed account of their difficulties.

They were logged out of Netflix on their PS5—something that usually never happens.

When they tried to sign in again, they faced the same error every time: “Unable to connect to Netflix, try again.”

This issue seems to be affecting a wide range of devices and locations, with no clear solution in sight for some users.

Netflix’s Response

As of 2025, Netflix boasts over 300 million subscribers worldwide, with more than 81 million users in the U.S.

The company took to its website to address the issue, letting customers know that “wait times for chat support are longer than usual.”

This was in response to the growing concerns about the outage, but many users are still wondering when everything will return to normal.

What’s Next for Netflix?

As Netflix works to resolve the problem, it remains to be seen how quickly the service will be fully restored for users everywhere.

With such a large customer base and the issue affecting key cities, it’s clear this is no small glitch.

Hopefully, Netflix will update its subscribers soon with more details about when everything will be back up and running.