2021 WAEC Clerical Office Duty Question And Answer

2021 WAEC Clerical Office Duty Question And Answer

2021 WAEC Clerical Office Duty Question And Answer

Office duty answers.

Clerical Office Duties Obj Objectives

1-10: BCDDCDCBCA.

11-20: AACCCACDAA.

21-30: CDBDACCCAA.

31-40: ABBCABBCBD.

41-50: DBDABDCCDD.

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TOPICS NOTES

1. THE OFFICE

(1) Definition of an office

(2) Functions (a) Receiving information

(b) Recording information

(c) Processing/Analysing

information
(d) Giving information

(e) Storing information

(f) Safeguarding/Protecting

 

Assets

 

(3) Sections

 

(a) Reception

 

(b) General Office

 

(c) Stores

 

(d) Mail Room/Registry

 

(4) Departments

 

(a) Accounts their

 

(b) Purchasing

 

(c) Sales

 

(d) Personnel/Human

 

Resource

 

(e) Production

 

(f) Legal

 

(g) Administration

 

(h) Transport

 

(5) Office Personnel (a) Office Manager (b) Office Supervisor (c) General Clerks

 

(d) Accounts Clerks

 

(e) Data entry Clerks

 

(f) Administrative

 

Assistants

 

Candidates should be able to:

identify the important roles played

 

by each of these sections in an organization;

 

examine the linkages among the departments, sections and functions;

 

identify the interrelationship among heads of departments;

 

outline the relationship among office personnel in terms of their duties/ functions in the office;

 

 

 

DETAILED SYLLABUS

TOPICS NOTES

 

(g) Secretaries

 

(i) Company Secretary

 

(ii) Private Secretary

 

(iii) Stenographer Secretary

 

(h) Receptionist

 

(i) Typist

 

(j) Messenger

 

(5) Professional Image of Office

 

Staff

 

(a) Personal and

 

Business Attributes

 

(b ) Social habits, Personal

 

Hygiene and healthy

 

Lifestyle

 

(b) Time Management

 

 

 

 

 

 

 

(6) Layout

 

(a) open

 

(b) closed

 

2 ORGANISATION

 

(1) Principles of Organisation

 

(a) Unity of objectives

 

(b) Span of control

 

(c) Authority and

 

Responsibility

 

(d) Delegation

 

(e) Unity of functions

 

(f) Unity of command

 

(g) Supervision

 

(h) Remuneration

 

(i) Accountability

 

(j) Esprit de corps

 

Candidates should be able to:

identify the differences between the different types of secretaries and state their duties;

 

give a detailed explanation of the personal and business attributes of office staff;

 

identify the importance of good social habit and personal hygiene;

 

explain time management as well as identify time management skills and time wasters in the office;

 

give the factors that determine choice of office layout and reasons for planning an office;

 

state the advantages and disadvantages of open and closed office layout.

 

Candidates should be able to:

 

explain of the principles of organisation and how they can be applied in an organization;

 

TOPICS NOTES

(1) Organisational Structure

(a) Line structure

 

(b) Line and staff structure

 

(c) Staff structure

 

(d) Functional structure

 

(e) Matrix structure

 

(2) Organisational

 

Chart/Organogram

 

(3) BUSINESS

 

TRANSACTIONS

 

(I) Documents used in Business Transactions

 

 

 

(a) Letter of enquiry

 

(b) Price list/

 

Catalogue/Quotation

 

(c) Local Purchase Order

 

(d) Order

 

(e) Proforma Invoice

 

(f) Invoice

 

(g) Delivery Note/Waybill

 

(h) Debit note

 

(i) Credit note

 

(j) Statement of account

 

(k) Cheques/Payment

 

Orders

 

(l) Receipt

 

(m) Purchase Requisition

 

(2) Methods of Payment (a) Cash

 

(b) Cheque

 

(c) Standing order

 

(d) Credit transfer

 

(e) Money transfer

 

draw an organizational chart and state its uses, advantages and disadvantages;

 

identify the documents, their purposes and when to use them;

 

complete the documents;

 

describe the various methods of payment used in business as well as state their advantages and disadvantages;

 

TOPICS NOTES

(3) Payroll Handling